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FAQ

WHO ARE WE?

www.egeo-travel.com  is an easy platform which can help you find suitable and affordable accommodation and directly connect you to the property owners. You can rent a car, find a trip or just an information that will help you see the island and the people of Thassos for what they really are, and spend your vacation care free.  

By hosting and serving the guests of our foreign partners for 10 years, we have grown as people and company.

To become one of the largest incoming tour operators in Thassos Island, for a relatively short period of time, with responsibility to care for hundreds of guests on daily basis, proves our hard work and dedication and that we are valued as trusted business partner.

Over the years, we have built our experience and connections. We became a friend to our clients and a “Go-to Person”. 

Our clients are the reason we have decided to offer something more for all of you choosing to organize your trip by yourself or just wanting to learn more about our island.   

As a foreigner moving to Thassos Island and creating a new life from the beginning, I can understand the need for support and someone to count on when you are in the place you don’t know.

As a multinational team living and working in Thassos Island we can understand different mentalities and are eager to share our experiences and the love we have for the island.

 

WHAT WE OFFER?

Hand-picked accommodation and services – We have hand-picked and personally checked the selection of trusty properties to suit a variety of tastes, needs and budgets. We strive to recommend accommodation and services of trustworthy partners and service providers. We are doing our best to show you real and objective photos and videos as well as our realistic view of accommodation, a trip or a service.

ZERO service fee and direct booking – You will book your accommodation directly with an owner and by their prices.

We mediate and help you connect and communicate, with NO charge for you. Our earnings come solely from the property owners or service providers. There are no hidden costs or charges for you.

If you decide to book a trip with us, even though we act as an agent, you will still book a trip by the organizers prices.

Stress and time free booking – If you don’t have time to search for accommodation yourself or you don’t know what to do and see, all you have to do is to tell us what you want and need.

We will do our best to make it happen.

We’ve got your back – Our service doesn’t end with your reservation. While you are in Thassos, we’ll provide you with 24/7 support and emergency contact, to ensure that everything runs smoothly. 

You will have someone dedicated looking after you. We’re always there in the background in case of questions or emergencies – or if you simply want to let us know you’re having a great trip.

 Personal contact and relations – We nurture personal contact and relations with our clients. This is the reason why our reservation system is not automated. Prioritizing personal contact sets our services apart from the rest. We are in constant contact with the clients to advise and help with booking and with property owners to make sure we have updated information or to negotiate a favorable price if and when possible.

Our goal is to be the agency of your choice and someone to trust. Therefore, we encourage our clients to send us their impressions so we will know if we are doing well or we need to improve.

 

FROM WHICH COUNTRY YOU CAN BOOK THROUGH OUR PLATFORM?

No matter from which country you are coming from, you can easily book accommodation or any service.

To make it easier for you, we have our website translated in several languages, especially those of the countries from which we have the most visitors.

Our team is resourceful and we have been successfully communicating with visitors from various countries.  

 

HOW CAN YOU BOOK YOUR ACCOMMODATION? 

The prices you see presented on the website represent the lowest and the highest price for the lowest and the highest part of the season. These prices are intended to help you see if this accommodation is in the range of budget you have planned for your accommodation.

There is only 2 ways to enquire for quotes and book your accommodation:

By sending the enquiry form – After you find the accommodation of your preference, at the bottom of the page of villa/hotel description, you will find the Enquiry Form. When filling up your form, please make sure you have all the fields filled correctly:

  • Email address – If your email is not correct, we will not be able to answer your request.
  • Arrival and departure dates – You must be accurate to avoid eventual misunderstandings. If your arrival and departure dates are not fixed, in the message section of the Enquiry form, please, write other available dates so we can send you the quotes for the period you want.
  • The age of children – In the message section of the Enquiry Form, please, state the age of your children so we will be sure they will be accommodated properly.

If you have further questions or requirements about the property, you can write it in the message section of the form.

By contacting us directly – If you are not sure you see on our website what you need, you can send an email to booking@egeo-travel.com.

When sending us an email, please, follow these guidelines to make sure you give us proper information so we can help you: 

  • Your name
  • Arrival and Departure dates
  • Type of accommodation you need
  • Number and age of children, if any
  • The budget you have planned for your accommodation
  • Special requirements related to accommodation (how far from the beach, quiet area, BBQ, Pet friendly, etc.).

We will send you accommodation recommendations that best meets your criteria and help you narrow the choice.

Do not send us inquiries with questions like: “What is the price of the accommodation in July, August…” or “What you can you offer for 3 people …” , etc. Please, be specific.

In both cases, as soon as you choose the offer you like, we will confirm the availability with the owner and send you instructions for sending the deposit.

 

RESERVATION PROCESS AND HOW LONG IT LASTS? 

Reservation process, step by step, is as follows:

  1. You send an enquiry for rates in the period you want
  2. You receive the best rates possible for the period you want

  3. You send request for availability if the rates suit you

  4. You receive availability confirmation and instructions for paying the deposit

  5. You send the deposit to the owner of accommodation

  6. You receive deposit and reservation confirmation 

  7. You arrive to destination and pay the rest of the amount to the owner of the property

  8. You enjoy your vacation

The whole process should not last more than 3 days.

But, please, be patient and have in mind that, even though most accommodation owners respond quickly as well as our agents, sometimes due to large volume of business, you may receive the response after 3 days. 

If, after 3 days you still have not received a response, please submit the request again, or contact us via the contact form on our website.

Before sending the request again, be sure to check the Spam or Junk folder of your email, as often can happen that email ends up in spam.

 

HOW YOU CANNOT BOOK YOUR ACCOMMODATION AND WHY?

For review and security reason it is NOT possible to book your accommodation via phone call, sms, Viber, WhatUp, via DM on any social network or via comments on any social network.

In case of unforeseen circumstances and to prevent any misunderstandings and mistakes, it is very important to keep written trace on all of items of our communication and agreements.

The most reliable way is via email as mentioned above.

 

HOW AND WHEN YOU PAY YOUR ACCOMMODATION?

After you confirm your reservation to us, we will send you the instructions for you to send a deposit directly to the owner.

After the owners confirm they have received the deposit, we will send you the deposit and reservation confirmation/voucher, on behalf of the owner.

The rest of the remaining amount you will pay to the owner of the property, first day upon arrival. 

At check in you will have your deposit and reservation confirmation sent by us and your proof of deposit payment to a specific name (money transfer receipt from the bank, Western Union, etc.). 

 

RESERVATION DEPOSIT

By paying the deposit, you enter into a direct (legally binding) contractual relationship with the villa/hotel owner, car rental company or excursion organizer, with whom you make a reservation or purchase a product or service (as applicable).

When paying deposits for accommodation, it is necessary to take a SWIFT copy from the bank or any other confirmation, depending of the way of payment, which represents proof that you have paid money at a specific name in Greece. 

 

Can I book the accommodation without paying the deposit?

Unfortunately, that is not possible. Payment of deposit is a standard procedure, which provides security for both parties. For you, the deposit is a guarantee that the accommodation unit will wait for you under the conditions you have agreed with the owner. For the owner, the deposit is a guarantee that their accommodation unit will not remain empty for the period they are keeping it for you.

 

What is the amount of deposit?

The deposit amount that most owners usually require is 20-30% of the total price. Few owners require up to 50% of the total price. The exact amount for the exact property you will find in the description of the property under “Need to know” section.

 

How can you send the deposit?

You can send the deposit to the owner’s bank account, through Western Union, PayPal or via other alternatives for international transfers, which we can eventually be suitable for both you and the owners.  The cost of money transfer/commission is paid by the sender.

 

By when it must be deposited?

The deadline for the payment of deposit is 2 business days, from the day of your reservation confirmation.

Due to the great interest and number of inquiries, the owners and we are not able to keep the accommodation for you more than 2 business days.

In case you have made the reservation before or during weekend and you are unable to send the deposit online, we may be able to negotiate with the owners to prolong the deadline.

 

CANCELATION POLICY AND NO SHOW

If you cancel your accommodation booking, such cancellation will be according to the cancellation policy of the accommodation provider as stated on your confirmation email and in terms and conditions of reservation.

Please, read the cancellation and no show policy for the property you choose. These policies for each property separately, you will find in the description of hotel/villa, under “Need to know” section.

By making a reservation with accommodation provider (property owner), through www.egeo-travel.com you accept and agree to the following cancellation and no-show policy:

  • In most cases, if cancelled up to 21 days before the check-in date, deposit will be refunded, less 35€ administrative fee. If cancelled later, or in case of no-show, deposit will not be refunded. However, this is not the case with all the properties. If a refund of the deposit is possible, the shipping costs are borne by the guest. The amount of costs depends on the method of money transfer.
  • If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the accommodation provider so they know when to expect you to avoid cancellation of your reservation and/ or charge of the no-show fee. You can also contact www.egeo-travel.com to help you, if needed, with informing the accommodation owner.
  • If you arrive the next day, make sure to (timely/promptly) communicate this with the accommodation provider so they know when to expect you and to avoid cancellation of your reservation. In this case accommodation provider keeps the right to charge the total price of the reservation. You can also contact www.egeo-travel.com to help you, if needed, with informing the accommodation owner.
  • If you leave the accommodation before the check-out date, accommodation provider keeps the right to charge the total price of the reservation.

 

Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. 

EGEO TRAVEL does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the accommodation provider.

 

RESPONSIBILITIES OF GUESTS AND HOTELIERS/VILLA OWNERS

∙ The guest is responsible for all the damages made due to the negligence of the guests themselves, their visitors, companions or aides, to the nature of the object itself or out of reasons beyond the power of the hotelier/villa owner (breakage of glasses, crockery, wash basins, damage of furniture, carpets, clothing, ect.).

∙ The hotelier is responsible for any damage, destruction or removal of objects inflicted to the hotel by the guests, unless the damage is due to the negligence of the guests themselves, their visitors, companions or aides (damage caused by use or damage due to force majeure).

∙ In case of illness due to an infectious or contagious or mental disease as well as in case of death or suicide of a client within the Hotel/Villa, the Hotelier is entitled to compensation by the client or his beneficiaries for the expenses or damages he underwent as a result of the happening.

The amount of the compensation is defined by a decision of the NTOG (National Tourist Organization of Greece).

∙ The Hotelier should hold at the client’s disposal the rooms of which have accepted the booking either by letter or telegraph or by signing a contract.

If the Hotelier/villa owner doesn’t keep the room as agreed, Hotelier/villa owner is being obliged otherwise to secure their stay in another Hotel at least of the same class, situated in the same town and being equipped with the same as his own Hotel amenities. In such a case the Hotelier should pay the transfer expenses as well as possible difference in price between his Hotel and the one his clients are accommodated.

If the above is not possible to be guaranteed the Hotelier has the obligation to compensate the client with the price agreed for the whole time he would stay at the hotel; the client may have come to an agreement by contacting directly the Hotel or he may possess a voucher issued by a Travel Agent who has signed a contract with the Hotelier.

  • Upon arrival you are required to show a copy of your ID/Passport, deposit and reservation confirmation. In case the owner needs to keep your details for their records, the owner of hotel/villa has the right to request and make a copy of your ID/Passport and return the documents to you.
  • The number of persons agreed upon reservation is the number of persons allowed for the duration of your stay. In the event that during check-in there are extra guests, the property reserves the right to cancel the reservation or apply extra charges.
  • In case pets are allowed on the property, this is only with the written permission of the agent or the host. Bringing pets without prior announcement is not allowed, and the property owner and the agency have the right to cancel the reservation.

 

OVERNIGHT STAY TAX

As of January 1st, 2024, overnight stay tax is known as the “climate resilience levy”.

It is a part of comprehensive strategy of the Government to finance the reconstruction efforts following devastating forest fires and floods.

This tax is exclusively enforced during the busy tourist season, running from March through October, while in other months it will resume the previous bed tax.

 

Are these taxes included in the price of accommodation?

No. It is important to emphasize that these taxes are not included in the holiday prices quoted by hoteliers, travel operators and agents.

 

Who pays these taxes and how?

All the travelers are required to settle these fees locally, in the local currency, directly at their accommodation and to the owner of the property.

Owner of the property is obliged to forward these taxes to the tax authorities of Greece.

 

What is the amount of these taxes?

The government has implemented a tiered payment system, aligning with the official rating of the accommodation:

  • Apartments, studios, one and two-star hotels – 1.50€ per day/per room,
  • Three-star hotels –3€ per day/per room,
  • Four-star hotel – 7€,
  • Luxury five-star hotels – 10€ per day/per room.

 

HOUSE RULES – POLICIES

In order to ensure a pleasant stay and avoid any misunderstandings, please, be so kind to read the general policies of the properties. Each hotel/villa may have displayed variables of house rules with more or less detail.

  • Parties and loud music are not welcomed at any property. In case you would like to host an event or party during your stay, please ask for permission from the owner in advance. Even with permission of the owner, “quiet time” must be respected.
  • As per Greek Law, guests are asked to keep noise levels to a minimum between the hours of 14:00 – 17:30 and 23:00 – 8:00.
  • Controlled and moderate use of alcohol on the premises is perfectly acceptable, whereas possession and use of drugs is strictly forbidden (by law) at all times. Management reserves the right to terminate any guest’s stay immediately, without prior notice or refund, in the event of any acts of aggression, violence (verbal or physical), disturbance of the neighbors, damage to property or any use of alcohol deemed inappropriate or if found under the influence of drugs. 
  • For safety reasons please turn off electric appliances and taps when you don’t use them. Do not leave the air-conditioner on if there is no need for it, for example, while you are out of the house and do not use it with open windows and doors.
  • All guests are asked to treat furniture and equipment with consideration. If you see that something is not working properly, please report it to the management, DO NOT fix things yourself. Do not move and reorganize the furniture yourself. If you find the need, please ask the owner or the management for permission and help.
  • Persons who are not the villa’s guests are not allowed to stay overnight, to reside all day long at the premises or use the house appliances without explicit consent of the property owner.
  • When the property offers swimming pool you must pay attention on the pool rules displayed by the pool. The pool can be used between the allowed hours (specified by the property owner). Please note that diving, jumping and running around the pool is strictly forbidden. Although children are welcome in the pool we ask that a guardian is always   present to ensure their safety. Glass or ceramic tableware is not allowed next to the pool. Guests are fully responsible for use of the pool at all times.
  • Water on the island is precious! Please use it with respect and consideration.
  • Please don’t throw paper, wet wipes, diapers or sanitary napkins in the toilet.
  • Please don’t clean floors with towels or take them out to the beach.
  • Please don’t lie on the bedding with tanning or sun protection oils on you, because these stains are not possible to wash.

 

HOW CAN YOU BOOK YOUR TRIP?

You can book your trip online by sending us availability request or come to our office in Limenaria and book directly and faster.

For each trip individually you will find the process of booking your trip.

 

HOW CAN YOU BOOK YOUR CAR?

When you click on the icon “rent a car” on our website you will be redirected to the website of our car rental. Through our car rental website you can make enquiry and reservation directly.

If you need help with booking the car you can send us an email at activities@egeo-travel.com 

 

IMPORTANT NUMBERS

Health
  • Ambulance:  (+30) 166
  • Prinos Healt Center:  +30 25930 71101 / +30 25930 71100
  • Medical Center in Limenaria:  +30 25930 52077
  • Kavala General hospital:  +30 2510 292000
Police
  • Police:  (+30) 100
  • Police Thassos Town:  +30 25930 22500
  • Police Limenaria: +30 25930 51111
  • Tourist Police:  +30 25930 23111 
  • Port Authorities Limenas:  +30 25930 22355
  • Port Authorities Prinos +30 25930 71390
Fire
  • Fire Department Thassos: +30 25930 23199, +30 25930 23777, +30 25930 58099
Bus
  • Bus Station in Thassos Town: +30 25930 22162
  • Bus Station in Kavala: + 30 2510 222294
Airport
  • Airport Kavala ,,Alexander the Great”: +30 25910 53409
  • Airport Thessaloniki  “ Makedonia”: +30 23109 85000
Ferry
Museum
  • Archeological Museum: +30 25930 22180
  • Folklore Museum of Limenaria: +30 25930 51938
  • Polygnotos Vagis Museum: +30 25930 61400

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